At Bannabizz, we strive to ensure that your signature scents reach you safely and in pristine condition. We partner with NimbusPost, a leading shipping aggregator platform, to provide you with a reliable delivery experience across the country.

1. Free Shipping & Delivery Estimates
We are thrilled to offer 100% Free Shipping on all Bannabizz orders, with no hidden fees or minimum purchase requirements.
Once your order is processed and dispatched, you can expect your package to arrive within 7 to 14 days.
Why 7 to 14 Days? Perfumes contain alcohol and are classified as liquid, fragile goods. As per national logistics regulations, perfumes must be shipped via surface transport (road or rail) rather than air freight to ensure safety. This carefully handled ground transit is why deliveries take a bit longer, but it ensures your fragrance arrives safely and intact.

2. Order Processing Time
• All orders are processed and handed over to our courier partners within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation.
• Please note: During high-volume periods, such as sales or festive seasons, processing times may be slightly delayed. We will notify you if there are any significant delays in dispatching your order.

3. Order Tracking
We leverage NimbusPost’s network of premium courier partners (like Blue Dart, Delhivery, XpressBees, and DTDC) to route your package through the safest courier for your specific pin code.
Once your order ships, you will receive a shipment confirmation email and SMS containing your tracking number. You will be provided with a customized tracking link to monitor your shipment in real-time, from our warehouse straight to your doorstep.

4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) for most pin codes across India.
• Verification: To ensure accurate and timely delivery, COD orders may require a quick automated verification via WhatsApp or an IVR call before we dispatch the package.
• Please ensure the mobile number provided at checkout is active and reachable to prevent any delays.

5. Delivery Issues & Address Accuracy
• Failed Delivery Attempts: Our courier partners will typically make up to 3 attempts to deliver your package, and they will contact you to reschedule if you miss a delivery.
• Undeliverable Packages: Please ensure your shipping address, including the pin code and phone number, is 100% accurate. If a package is returned to us (Return to Origin/RTO) due to an incorrect address or unavailability, please contact our support team to arrange a reshipment.

6. Damages and Issues
We take immense care in securely packaging our fragile glass perfume bottles. However, if your order arrives damaged, please take the following steps immediately:
1. Do not discard the packaging or the product.
2. Take clear photographs of the damaged shipping box and the broken item(s).
3. Contact us within 48 hours of delivery at care.bannabizz@gmail.com with your order number and the photos.
We will coordinate with our logistics partner to investigate the issue and arrange a replacement for you as quickly as possible.

7. Contact Us
If you have any further questions about our shipping operations, please feel free to reach out to us:
• Email: care.bannabizz@gmail.com 
• Phone: 8302733162