At Bannabizz, we take pride in the quality and craftsmanship of our fragrances. To maintain our strict hygiene and quality control standards, we process returns and replacements exclusively for products that arrive damaged, defective, or if an incorrect item was shipped to you.

Please read our Return and Replacement Policy carefully before making a purchase.

1. Eligible Reasons for a Return or Replacement
We stand by the quality of our packaging and dispatch process. We will accept a request for a replacement or return strictly under the following circumstances:
• Damaged in Transit: The perfume bottle arrived physically broken, shattered, or severely leaking.
• Defective Product: The product has a manufacturing defect, such as a faulty or jammed spray nozzle that prevents you from using the perfume.
• Wrong or Missing Item: You received a completely different fragrance than what you ordered, or an item is missing from your package.
2. How to Raise a Claim
If your order falls under one of the eligible reasons mentioned above, please follow these steps strictly within 48 hours of delivery:
a. Do not use or discard the item. The product must remain in its original box with all accompanying packaging.
b. Gather Evidence: Take clear photographs of the shipping box, the damaged/defective product, and the shipping label. (Note: An uncut unboxing video showing the sealed package being opened is highly recommended and helps us process your claim much faster with our courier partners).
c. Contact Us: Email our support team at [Insert Customer Service Email] with the subject line: "Issue with Order # [Your Order Number]". Include your photos/videos and a brief description of the issue.
Claims made after 48 hours of the delivery timestamp, or claims without sufficient photographic evidence, will not be accepted.
3. Resolution Process
Once our team receives your email and reviews the evidence:
• We will notify you of the approval or rejection of your claim within 1-2 business days.
• If approved, we will gladly dispatch a free replacement of the same product to your address.
• If a replacement is out of stock or unavailable, we will initiate a full refund to your original method of payment.
• In some cases, we may arrange a reverse pickup of the damaged or wrong item. Please ensure the product is securely packed in its original box for the pickup.
4. Contact Us
If you have any questions regarding your order or this policy, our support team is here to help:
• Email: care.bannabizz@gmail.com
• Phone: 8302733162
• Operating Hours: 10AM - 6PM IST , Monday to Saturday